Refund policy
At Paw Clan Pet, we are deeply committed to offering high-quality, handmade products that honor the special connection between you and your beloved pets. Before making a purchase, we kindly ask you to review our refund and return policies, which apply to both standard and custom handmade items.
Return & Refund Policy for Custom Handmade Products
Custom handmade products are made to order and unique to each customer. Due to their personalized nature, returns are not accepted once production begins. However, you may cancel your order before production starts by contacting us immediately at info@pawclanpet.com
- Cancellation before production: A 50% fee will apply to cover material and labor costs.
- After production begins: The item becomes non-returnable and non-refundable.
Before shipping, we will confirm the design with you to ensure it meets your expectations. Once shipped, no returns are accepted unless there are quality issues.
For any quality-related concerns, please contact us, and we’ll work with you to resolve the issue.
Cancellation Policy
Full refund within 24 hours: Customers can request a full refund within 24 hours of placing an order on Petdecorart.com.
Refund after 24 hours (before delivery): A transaction fee applies:
- 2.6% for credit card users
- 3.6% for PayPal users
- We need a maximum of 3 working days to process the refund. For PayPal account holders, transactions can take up to 3 business days to appear on your PayPal account.
- For credit card refunds.between 7-15 business days for the transaction to be completed.
After shipment: Orders cannot be canceled. If you wish to return the item, collect the package and contact info@pawclanpet.com for return instructions. Rejecting the shipment may result in a double shipping fee deduction from your refund.
For Assistance
If you have any questions or concerns about our return or replacement policies, please contact us at info@pawclanpet.com. We’re here to help!